Store Policies
At SmartGear.pro, we aim to provide you with the best shopping experience. The following policies are designed to ensure transparency and satisfaction with our products and services.
Pricing Policy
All prices on our website are listed in [smartgear.pro] and are subject to change without notice. While we strive to provide accurate pricing information, errors may occur. In such cases, we reserve the right to correct any pricing errors and/or cancel any orders placed with incorrect pricing.
Price matching is available for identical products from authorized retailers. To request a price match, please contact our customer service with details of the competitor’s offer.
Inventory Policy
We make every effort to maintain accurate inventory information on our website. However, occasionally items may become unavailable after you place your order. In such cases, we will notify you promptly and offer alternatives, a backorder option, or a full refund.
For items marked “Pre-order,” estimated delivery dates are provided but not guaranteed. We will keep you updated on any changes to expected availability.
Order Processing
Orders are typically processed within 1-2 business days. After placing an order, you will receive an order confirmation email with your order number. Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
To check the status of your order, you can log into your account or contact our customer service team with your order number.
Order cancellations are accepted only if the order has not yet been shipped. To cancel an order, please contact us immediately with your order number.
Loyalty Program
Our loyalty program rewards you for shopping with us. For every purchase you make, you earn points that can be redeemed for discounts on future purchases.
– Earn 1 point for every [5] spent
– 100 points = [10%] discount
– Points are valid for [3months]
Sign up for an account on our website to automatically join our loyalty program and start earning points with your first purchase.
Product Quality Guarantee
We stand behind the quality of all products sold on SmartGear.pro. All products come with a manufacturer’s warranty and our satisfaction guarantee.
If you receive a defective product, please contact us within 14 days of delivery. We will arrange for repair, replacement, or refund at our discretion.
For products under manufacturer warranty, we will assist you in submitting warranty claims and facilitate the process with the manufacturer.
Gift Purchases
We offer gift wrapping services for an additional fee. To request gift wrapping, select the option during checkout.
Gift receipts are available upon request and do not show prices.
If you’re returning a gift, you can receive store credit or exchange for another item. The original purchaser’s payment method will not be refunded without their consent.
