1. Shipping Policy

1.1 Shipping Coverage

SmartGear.pro proudly serves customers across Turkey and selected international destinations. We work with trusted shipping partners to ensure your tech accessories reach you safely and on time.

1.2 Delivery Times & Costs

1.3 Processing Time

Orders are typically processed within 1-2 business days. During peak seasons or promotional periods, processing may take up to 3-5 business days.

2. Return & Exchange Policy

2.1 Return Period

We offer a 14-day return period from the date of delivery for most products. This period allows you to inspect your purchase and ensure it meets your expectations.

2.2 Return Conditions

To be eligible for a return, products must meet the following criteria:

• Items must be in original, unused condition
• Original packaging, accessories, and documentation must be included
• Products must not show signs of damage or wear
• Return request must be initiated within the return period
• Custom or personalized items cannot be returned unless defective

2.3 Return Process

1. Contact Us: Email returns@smartgear.pro with your order number
2. Return Authorization: Receive return instructions and prepaid shipping label
3. Package Items: Securely pack items in original packaging
4. Ship Back: Use provided shipping label and drop off at designated location
5. Processing: Allow 3-5 business days for inspection and processing

3. Refund Policy

3.1 Refund Processing

Once we receive and inspect your returned item, we will process your refund within 5-10 business days. Refunds are credited to your original payment method.

3.2 Refund Timeline by Payment Method

• Credit/Debit Cards: 3-5 business days
• iyzico: 1-3 business days
• Bank Transfer: 3-7 business days

3.3 Partial Refunds

Partial refunds may be issued for:

• Items returned outside the 14-day period
• Items showing signs of use or damage
• Items missing original packaging or accessories

4. Warranty Information

4.1 Manufacturer Warranty

All products sold by SmartGear.pro come with the manufacturer's original warranty. Warranty periods vary by product and manufacturer, typically ranging from 6 months to 2 years.

4.2 SmartGear Warranty Support

We facilitate warranty claims on behalf of our customers. For warranty issues:

1. Contact our support team within the warranty period
2. Provide order number and description of the issue
3. We'll coordinate with the manufacturer for repair or replacement

4.3 Warranty Exclusions

Warranties do not cover:

• Physical damage due to misuse or accidents
• Water damage (unless product is waterproof)
• Normal wear and tear
• Damage from unauthorized repairs

5. Privacy Policy Summary

5.1 Information Collection

We collect information necessary to process your orders and provide excellent customer service, including:

• Contact information (name, email, phone)
• Shipping and billing addresses
• Payment information (processed securely by iyzico)
• Order history and preferences

5.2 Data Security

Your personal information is protected using industry-standard encryption and security measures. We never share your data with third parties without your consent, except as required for order fulfillment.

5.3 Cookie Policy

Our website uses cookies to enhance your shopping experience, remember your preferences, and analyze website traffic. You can disable cookies in your browser settings.

6. Payment Policy

6.1 Accepted Payment Methods

We accept secure payments through:

• Credit Cards: Visa, MasterCard
• Debit Cards: All major Turkish banks
• iyzico: Secure digital wallet payments
• Bank Transfer: Available for orders over 1000 TRY

6.2 Payment Security

All payments are processed through secure, encrypted channels. We use iyzico's industry-leading security infrastructure to protect your financial information.

6.3 Pricing Policy

All prices are displayed in Turkish Lira (TRY) and include applicable taxes. Prices may change without notice, but the price at the time of order confirmation will be honored.

7. Customer Service Policy

7.1 Our Commitment

SmartGear.pro is committed to providing exceptional customer service. We strive to respond to all inquiries within 24 hours during business days.

7.2 Contact Methods

• Email: info@smartgear.pro (General inquiries)
• Support: support@smartgear.pro (Technical support)
• Returns: returns@smartgear.pro (Return requests)
• Phone: +90 555 171 25 90

7.3 Business Hours

Monday-Friday: 9:00 AM - 7:00 PM (Turkey Time)
Saturday: 10:00 AM - 6:00 PM
Sunday: 12:00 PM - 5:00 PM

8. Order Cancellation Policy

8.1 Cancellation Window

Orders can be cancelled free of charge within 2 hours of placement, provided they haven't entered the processing stage.

8.2 Cancellation Process

1. Contact customer service immediately
2. Provide your order number
3. If not yet processed, cancellation will be confirmed
4. Full refund will be processed within 3-5 business days

8.3 Late Cancellations

Orders that have already been processed or shipped can only be cancelled by initiating a return once received.

9. Product Information Policy

9.1 Product Accuracy

We strive to provide accurate product descriptions, specifications, and images. However, actual products may vary slightly from website representations due to manufacturing updates or display settings.

9.2 Stock Availability

Product availability is updated regularly but not guaranteed until order confirmation. If an item becomes unavailable after ordering, we'll contact you immediately with alternatives or refund options.

9.3 Product Reviews

Customer reviews are genuine and unfiltered. We encourage honest feedback to help other customers make informed decisions.

10. International Orders

10.1 Shipping Restrictions

Some products may have shipping restrictions to certain countries due to regulations or manufacturer policies. These restrictions will be noted during checkout.

10.2 Customs & Duties

International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in our pricing and are collected by customs authorities.

10.3 International Returns

International returns are accepted but return shipping costs are the customer's responsibility unless the product is defective.